1. Data controller
The data controller is B-Natural Glamping, Via delle Caldanelle, Loc. Sdrisciola n°3 — 57025 Piombino (LI), Italy.
Email: reception@bnaturalglamping.it · Phone: +39 366 491 5210.
2. Types of data processed
Through the website we may process: browsing data (IP address, technical logs, browser type), data voluntarily provided via email or contact forms (name, email, phone, message), cookie preferences and — if you use the Virtual Concierge — chat message content.
We do not collect special categories of sensitive data through the website.
3. Purposes and legal basis
Website delivery and security (legal basis: legitimate interest and contractual necessity).
Handling contact and booking requests (legal basis: pre-contractual/contractual measures and consent where required).
Legal compliance and legal claims (legal obligation / legitimate interest).
Optional third-party services (e.g. maps) and non-essential cookies only with prior consent (Art. 6(1)(a) GDPR).
4. Recipients and processors
Data may be processed by technology providers acting as processors: hosting (Vercel Inc.), WuBook booking services, Google LLC (maps, browsing statistics via Google Analytics — if you consent — and AI Concierge services), and the development team Magias Lab (Magiaslab, VAT IT01871370498) for website maintenance.
Data is not sold to third parties.
5. Transfers outside the EEA
Some providers (e.g. hosting, Google) may process data outside the European Economic Area. In such cases we rely on appropriate GDPR safeguards (Standard Contractual Clauses or adequacy decisions).
6. Retention
We retain data for as long as necessary: contact requests up to 24 months, technical logs up to 12 months, cookie preferences up to 12 months unless revoked earlier.
7. Your rights
You have the right of access, rectification, erasure, restriction, objection, portability and withdrawal of consent (without affecting lawfulness based on consent before withdrawal).
To exercise your rights email reception@bnaturalglamping.it.
You may also lodge a complaint with your supervisory authority.